business-user-orientation

Answers business-user-flavored Salesforce questions like "what does this field mean in English", "what happens when I close this opportunity", "why can't I do X", "how do I find report Y", "what's the SLA on this case", "how are cases routed to agents", "is this field required", "what's this object for", "how is this calculated". Classifies the intent and routes to the right sfi.* tool, OR honestly refuses when v1.x…