zammad

Every Zammad ticket, article, and Knowledge Base operation as one CLI and MCP server — plus a team-management layer (agent load, customer health, aging backlog, escalation triage, churn risk, feedback mining) the Zammad API can't answer in a single call. Trigger phrases: who is overloaded in support, which customers are at risk, what tickets are open too long, who should we escalate, what feedback are we getting,…