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simba

OpenSource Production ready Customer service with built in Evals and monitoring

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nodemakeTypeScriptevalscustomer-serviceragllmpython/uvpythonnode/pnpmknowledge-base

Simba is an open-source customer service application built around retrieval-augmented generation, with evaluation and monitoring built in. The repository ships Claude configuration files (claude dir and claude md) and uses a toolchain of Node, pnpm, Python, and uv, written in TypeScript.

Reach for it when you want a production-ready RAG customer service setup that already includes evals and monitoring rather than assembling one yourself.

Use it to

  • Run a RAG-based customer service assistant
  • Evaluate LLM responses with built-in evals
  • Monitor production customer service interactions
  • Build a knowledge-base-backed support agent
  • Extend an existing RAG service scaffold

For Developers building LLM customer service agents

Role
rag
Language
TypeScript
Licence
Apache-2.0
Forks
114
Open issues
4
Last push
2026-06-18
Latest release
v1.0.0 · 2025-01-14
Skills shipped
1
topicsragcustomer-servicellmevalsknowledge-basemonitoring