ops

(forwward) Writes operational artifacts for non-technical and cross-functional teams — SOPs, process docs, runbooks, workflow guides, handoff and escalation docs. Use when the user says "write an SOP", "document this process", "create a runbook", "how do we handle", "onboarding doc", "escalation process", or describes a repeatable workflow they want written down. Works for CS, ops, finance, HR, sales, support.